Client Associate

Base pay range

$39,500.00/yr - $77,000.00/yr

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

As the Client Associate you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. You will work alongside experienced team members as you learn the business. Through hands‑on learning, you will gain the knowledge, skills and abilities to make client‑related decisions independently.

• You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business.
• We will teach you about Gallagher’s vast network of resources to improve efficiency and effectiveness in delivering client materials.
• You familiarize yourself with the insurance industry and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables.
• We assist Client Service Managers with the preparation of RFPs, coordinate vendor responses, and create client presentations.
• You observe how to effectively present in open enrollment meetings, participate in client calls, and reply to clients via email.
• You establish positive relationships in your office and support with administrative tasks as needed.
• You will maintain up‑to‑date records in the Document Management System (DMS).
• You complete all GBS Employee Benefits curriculum and learn from your team.
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.

• You have excellent verbal and written communication skills.
• You actively approach issues that could impact client retention.
• You are capable of developing professional relationships with internal and external partners.
• You are resilient and adaptable in the face of shifting priorities.
• You seek to learn about your team and help the branch meet their goals.
• You actively seek to develop professional skills.
• You aim to improve personal efficiency and productivity.
• You are able to clarify priorities/requests and manage your time wisely.
• You are eager to support the team.
• You are interested in building a knowledge of Gallagher tools, systems and shared resources.
• We look for the people who go the "Extra Mile" to achieve results.
• We are a collaborative team and look for teammates who are capable of meeting deadlines.

• Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.
• Preferred: Associate’s degree, professional certification, or equivalent training and experience. Previous experience managing client relationships.
• Behaviors: Exceptional organizational skills, proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to prior experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career…