AV Event Technology Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality‑driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you’re interested in creating inspiring moments of connection, consider joining our team.

AV TECHNOLOGY MANAGER - BOSTON

Convene Hospitality Group is seeking an experienced and passionate Technology Manager to join our Boston team. As the Technology Manager, you will be directly responsible for planning and driving the success of our conference, workplace, and amenity services, ensuring the delivery of a premium, seamless, and values‑driven tech‑enabled hospitality experience from day one. We are looking for a genuine leader who exemplifies a passion for Hospitality, Events, and AV Technology, along with being a proponent of cultivating a positive and inclusive employee culture.

This role will report to our property’s General Manager with a dotted line to our Regional AV Manager.

What You’ll Do:

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.

Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train, and lead specialists in personal, technical, and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

The Technology Manager is responsible for Operations Management:

• Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels

• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in‑house and client systems

• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival

• Provide consultative support to technology sales for client programs

• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings

• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors

• Attend planning and pre‑production meetings

• Direct day‑to‑day floor operations of AV Specialists, including set and strike, scheduling, etc.

• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations

• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs

• Collaborate with the sales and planning team to gain a comprehensive understanding of the client’s experience with Convene prior to the start of their meeting or event

• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue‑maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics

• Assist in any areas of daily operation

Responsible for Training & Development:

• Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching

• Participate in collaborative project efforts with both the technology team and other departments

• Participate in employee appraisals

• Mentor AV Specialists to provide a consistent level of customer service

• Interview and hire prospective candidates for all positions in the department

• Well‑versed in the…