Senior Director, Epic Program & Patient Technology

The Senior Director for Epic Program & Patient Experience Technology provides leadership for Dana-Farber’s Epic program and related patient experience technology capabilities within Information Services, reporting to the Vice President for Epic & Clinical Hospital Operations. The role directs the Institute’s Epic portfolio for Epic-related work and associated patient experience technologies, including coordination with Dana-Farber’s Epic partner, Beth Israel Lahey Health (BILH).

The position has enterprise scope across current outpatient operations and planning for the dedicated inpatient oncology hospital capabilities, including clinical mobility tools, patient engagement, and smartcare/smart hospital room features. This position establishes direction, governance, prioritization, and cross-functional collaboration and alignment for technology work that supports clinical, operational, and patient experience objectives.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

• Lead Dana-Farber’s Epic program and patient experience technology portfolio: Provide strategic and operational leadership across ambulatory operations and future inpatient planning, and by directing the strategy, planning, and execution of patient- and staff-facing technologies that support engagement, communication, mobility, and care delivery workflows in alignment with enterprise priorities, roadmap decisions, and future-state care models.
• Direct governance and partnership with Beth Israel Lahey Health (BILH): Serve as the senior leader for coordination with Dana-Farber’s Epic partner on shared planning, decision-making, and execution. Establish governance structures, escalation pathways, and collaboration processes to support effective joint work. Influence internal and external stakeholders on priorities, tradeoffs, timing, and dependencies affecting operational performance and strategic outcomes.
• Guide technology planning and readiness for the future inpatient hospital: Lead planning for inpatient-focused clinical and patient experience capabilities, including smartcare, smart room, mobility, and digital engagement solutions. Partner across Information Services, operational leadership, clinical stakeholders, and other functions to define scope, dependencies, governance, and implementation timing for future-state inpatient technology initiatives.
• Provide oversight of delivery, operational performance, and risk across the portfolio: Establish expectations and standards for program oversight, status reporting, issue management, escalation, and delivery performance across multiple initiatives and work streams. Make recommendations related to resource allocation, sequencing, and risk mitigation within established governance and budget parameters. Ensure work is executed in a way that supports reliability, scalability, and alignment with Institute priorities.
• Lead teams responsible for Epic program and patient experience technology delivery: Direct a function that includes project managers, clinical business analysts, and other team members…