Director - Solution & Process Governance

The base salary range for this position is dependent upon experience and location, ranging from:
Boston, MA - $170,000 - $213,000 Orange, CT - $163,000 - $204,000

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

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Benefits - Avangrid

Lead the business transformation that will redefine how Avangrid delivers customer and operational excellence across its operating companies. This role serves as the enterprise authority for business process design, governance, and strategic decision‑making, bringing together executive leaders across seven operating companies to drive alignment on future ways of working. Acting as a key partner to business leadership, the Director balances customer experience, operational performance, regulatory requirements, and technology capabilities to deliver sustainable enterprise outcomes.

The role plays a critical leadership position in Avangrid's S/4

HANA transformation, ensuring business decisions maximize enterprise value, simplify operations, and strengthen customer outcomes. This is a highly visible role requiring significant executive influence, organizational leadership, and transformation experience.

• Drive Business‑Led Transformation – Lead the design and adoption of future‑state business processes and operating models that support Avangrid's strategic objectives. Ensure transformation decisions are driven by business outcomes, customer experience, operational performance, and regulatory compliance rather than technology considerations alone.
• Influence Executive Stakeholders – Partner directly with executive steering committees, business leaders, and operating company leadership to drive decisions on enterprise‑wide transformation priorities. Build alignment among stakeholders with competing objectives and facilitate informed decision‑making that maximizes long‑term enterprise value.
• Partner with Customer Service and Operations Leadership – Work closely with Customer Service, Operations, Regulatory, and business leaders to understand customer journeys, operational challenges, and compliance requirements. Translate business needs into sustainable enterprise solutions that improve customer outcomes and operational performance.
• Chair Design Authority and Governance Forums – Lead governance councils and Design Authority forums responsible for evaluating strategic business and solution decisions. Provide clear direction and resolution on complex issues where competing stakeholder priorities require executive alignment and sponsorship.
• Challenge and Shape Strategic Decisions – Provide independent leadership and constructive challenge to proposed requirements, business requests, and operating company preferences when they conflict with enterprise objectives. Guide stakeholders toward decisions that support standardization, scalability, and long‑term value creation.
• Drive Organizational Alignment and Adoption – Build commitment across executive and operational leadership teams to enterprise process standards and transformation objectives. Influence organizational adoption through effective stakeholder engagement, communication, and change leadership.
• Measure Transformation Effectiveness and Value Realization – Establish and monitor measures that evaluate process adoption, governance effectiveness, business outcomes, risk management, and value realization. Provide executive leadership with actionable insights and recommendations to ensure transformation success.
• Lead Enterprise Governance and Strategic…