Event Technology Manager

Corinthian Events is a full-service event management company with offices in Boston, MA and Newport, RI. We plan and deliver corporate meetings, incentive travel programs, and special events for clients who expect every detail to be right. We’re a close-knit team that takes real pride in how our guests feel from the first invitation to the last night of the program.

The Event Technology Manager at Corinthian Events plays a crucial role in supporting client events, partners, and the planning team by creating seamless and user-friendly registration experiences for special events and meetings. This role requires maintaining an exceptionally high level of customer service while providing expert guidance to clients on registration needs, website configurations, meeting management, and overall attendee management. The Event Technology Manager is also responsible for managing RSVP data, hotel requests via rooming lists, data integrity, and other tasks associated with attendee communication and management.

This isn’t an AV, production, or IT support role, and it isn’t a general event planning position. It’s built for someone who loves the registration side of events (the builds, the data, and the attendee journey) and wants to own it, from the first save-the-date to the last check-in.

• Registration Website Management:
  Write content, design, and manage registration website builds in Cvent and occasionally platforms like Green elope, Bizzabo, Whova or Reg Fox, ensuring an intuitive and efficient user experience.
• Client Communication:
  Serve as the primary point of contact for clients regarding all aspects of event registration, providing clear and timely updates.
• Registration Coordination:
  Oversee the entire registration process from start to finish, ensuring all details are handled with precision.
• Travel to programs whether locally in New England or further away as the onsite registration representative, designing the check-in flow, running the registration desk, troubleshooting in real time, and directing onsite support staff.
• Attendee Support:
  Field questions from attendees, providing assistance and resolving issues to ensure a positive experience.
• Multitasking & Monitoring:
  Manage and monitor multiple registration builds simultaneously, maintaining high standards across all projects.
• Customer
  
  Experience:
  
  Ensure that every interaction—from client to attendee to staff—is positive and memorable, reflecting Corinthian Events’ commitment to excellence.
• Team & Budget Management:
  Demonstrate success in managing event registration teams, developing budgets, and achieving financial goals. Time tracking and reporting on project progress at determined intervals.
• Data Management:
  Confidently use Excel to present attendee data and insights, delivering clear reports to planners and clients on registration progress.
• Company Reporting:
  Ability to understand and report on registration department ROI throughout the year.

Educational Background: A bachelor’s degree and three years of relevant experience, or a combination of education and experience, is preferred.

Industry Passion: A genuine love for the hospitality industry and a passion for mastering new technologies.

Analytical Mindset: A talent for making sense of data and using it to inform decisions.

Customer Service Focus: A natural inclination towards providing exceptional customer service.

Team Spirit: A positive attitude and excitement to be part of a team.

Attention to Detail: A meticulous approach to work, ensuring high-quality output in every task.

• Event Management Software
  
  Experience:
  
  Experience with registration platforms such as Cvent, Green elope,…