Senior Business Operations Program Manager

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring.

WHOOP is hiring a Senior Business Operations Program Manager to join the Business Operations team within our broader Operations organization. This role sits at the intersection of operational strategy and program management, leading high-priority cross functional work streams initiatives from planning through to execution. You will partner closely with stakeholders across Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems to solve operational challenges and deliver measurable business impact.

This role is ideal for someone who thrives in fast-paced environments, brings structure to ambiguity, and is motivated by delivering high-quality execution.

Example initiatives include:
Developing operational strategies for new product launches, enabling international market expansion, evaluating new business models and their operational implications, and building scalable processes to support organizational growth RESPONSIBILITIES Lead strategic operational initiatives from problem definition through execution, developing recommendations, aligning stakeholders, and driving measurable outcomes.

Partner with stakeholders across Supply Chain, Manufacturing, Hardware, Quality, Membership Services, and Business Systems to coordinate initiative execution and improve operational performance.

Build and maintain project plans, operating cadences, status reporting, and documentation that enable teams to execute effectively.

Structure ambiguous business problems, analyze data, and evaluate strategic trade-offs to develop actionable recommendations and scalable operational solutions

Identify execution risks early, develop mitigation plans, and independently drive issues to resolution with minimal guidance.

QUALIFICATIONS5+ years of experience in business operations, strategic program management, management consulting, or operational strategy, ideally within a high-growth technology or consumer electronics company.

Experience supporting manufacturing or consumer electronics operations is preferred.

Proficient in Excel/Google Sheets, Google Slides, Slack, Smartsheets, and other similar project management tools.

Proven ability to independently own and deliver complex projects or work streams from planning through execution with strong attention to detail.

Demonstrated success managing multiple cross- functional priorities simultaneously while maintaining high-quality execution in a fast-paced environment.

Demonstrated ability to independently structure ambiguous problems, develop data-driven recommendations, and translate strategic decisions into actionable cross-functional plans.

Excellent organizational and project management skills, with a proactive approach to identifying risks, communicating progress, and driving accountability.

Effective communicator who collaborates well across functions and builds trusted working relationships through reliability, ownership, and follow-through.

High degree of ownership, adaptability, and urgency—ready to roll up your sleeves and make things happen

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value…