Community Manager

Community Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Community Manager at JLL, you will shape a brighter way for our clients, tenants, and visitors by building a vibrant onsite and virtual community. In this role, we choose to take the more inspiring, innovative, and optimistic path toward success by designing memorable events and providing exemplary concierge services. You will blend a hospitable, creative personality with sharp business acumen and tech-savviness to manage property programming, digital amenities, and marketing.

Shift
- Monday to Friday 8:30-5:00.

What your day-to-day will look like:

• Plan and host property events, networking sessions, and health and wellness programming.
• Manage property amenity spaces, including tenant lounges, conference centers, and common areas.
• Oversee the programming budget and negotiate contracts with local vendors.
• Create property newsletters, marketing collateral, and social media content using brand standards.
• Maintain the property mobile app portal, including conference reservations and local partnership info.
• Serve as a property ambassador, providing high-touch concierge services and local recommendations.
• Assist property management and leasing teams with tours and welcoming new tenants.
• Deliver accurate reporting on events, app engagement, and billing to the finance department.

Required qualifications:

• Bachelor's degree or equivalent work experience.
• At least three years of experience in marketing, event planning, or hospitality.
• Experience coordinating event logistics and managing budgets.
• Proficiency with Microsoft Office, iOS, and digital marketing or graphic design software.
• Strong organizational, time-management, and multitasking skills in fast-paced environments.
• Excellent communication skills and an approachable, professional demeanor.
• Self-starter mindset with the ability to work independently.

Preferred qualifications:

• Previous concierge, luxury hospitality, or VIP guest service experience.
• Deep knowledge of local dining, cultural events, and entertainment trends.
• Experience with social media management and digital community platforms.
• A collaborative spirit aligned with our belief that the most effective teams are built when everyone is empowered to thrive.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

85,000.00 – 92,500.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay