Sr. Sales Operations Manager

Open Gov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the Open Gov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.

These solutions come together in the Open Gov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about Open Gov’s mission to power more effective and accountable government and the vision of high-performance government for every community at

Open Gov is seeking a Senior Sales Operations Manager to serve as the primary operations partner to the Chief Revenue Officer. This is an individual contributor role that blends deep sales operations analysis with chief of staff responsibilities: owning the metrics and reporting the sales organization runs on, keeping commitments and major initiatives on track, and preparing the CRO and the sales leadership team to make decisions quickly and with confidence.

The role carries broad influence without formal reporting lines. It sets the analytical standard for the sales analyst team and acts as their working lead, while partnering with sales leadership on performance management, headcount planning, and hiring. The right person is a builder and a closer who is equally comfortable constructing a model at midnight and walking the CRO through the implications the next morning.

This is a demanding, high-visibility seat on a team that runs lean by design, and it requires discretion, judgment, and a bias toward owning outcomes rather than tasks.

• Act as the operations partner to the Chief Revenue Officer, owning the Revenue organization’s operating cadence, preparing the CRO for the meetings that matter, capturing commitments made in those meetings, and driving them to closure across the leadership team.
• Own the metrics layer for the sales organization, including pipeline coverage and health, conversion and velocity, quota attainment, productivity, and forecast accuracy, with consistent definitions and reporting leadership trusts.
• Run the weekly forecast process end to end, including roll-up, inspection, risk and upside assessment, and the accuracy analysis that improves the call over time.
• Drive major cross-functional initiatives on behalf of the CRO from framing through delivery, holding functional owners to timelines, surfacing risk early, and escalating only what genuinely requires the CRO.
• Serve as the working lead to the sales analyst team, setting analytical standards, reviewing and raising the quality of their output, prioritizing their work against business need, and mentoring them without a formal reporting relationship.
• Partner with sales leadership on performance management, including rep and team scorecards, attainment and coverage analysis, quarterly business review preparation, and the analysis that supports difficult personnel decisions.
• Support headcount planning and hiring for the sales organization in partnership with Talent Acquisition and Finance, including requisition sequencing, capacity and ramp modeling, interview participation, and time-to-productivity tracking.
• Lead territory, quota, and capacity planning cycles in partnership with GTM Strategy and Finance, and support in modeling the revenue impact of coverage and segmentation changes.
• Apply AI as the default working method, using it to compress analysis, reporting,…