Senior Program Manager, Marketplace

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and Class Pass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Class Pass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful - whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

• Support cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business
• Design and launch beta tests that push the boundaries of what's possible, then scale winning ideas company wide
• Translate business goals into clear, actionable frameworks and roadmaps
• Collaborate with data scientists, sales leaders, marketing team and business leaders to align on strategy and deliver on outcomes
• Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity
• Facilitate decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results
• Support working groups around central strategy pillars, keeping momentum high and blockers low

• 3-5+ years' experience in management consulting, PE, VC, or in an operations / strategic planning role at a tech company; experience with a rapidly scaling business is a plus.
• Strong ability to connect high-level strategy to measurable business impact
• Practical business sense with the ability to translate between strategic business decisions and their impact.
• Strong presentation skills with ability to distill complex ideas for diverse audiences
• Collaborate with data scientists, sales, marketing, product, revenue operations and other business leaders to align on strategy and deliver on outcomes
• Hands-on experience with data analysis and test design; advanced Excel skills required
• Familiarity with SQL, Looker, or Tableau is a plus
• Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonus
  
  Hands-on with AI tools, with real examples of using them to move faster on analysis or automate work

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.