Technical Product Manager, Platform Engineering

The Platform Engineering team is a strategic engineering team focused on building and operating shared platform components that enable our application teams and investment teams to deliver software more efficiently and consistently, reduce duplication and improve engineering productivity. The team works closely with technical stakeholders to understand common needs, drive adoption of platform capabilities and ensure platform services are reliable, well-supported and aligned with the organizations’ broader engineering strategy.

The Technical Product Manager for Platform Engineering is responsible for maximizing the value, adoption, and service quality of our internal platform capabilities. Reporting to the Head of Platform Engineering, this role owns the shaping, maintenance, and communication of the integrated Platform Engineering roadmap. The Technical Product Manager translates the overall strategy and technical direction as set by the Head of Platform Engineering, together with stakeholder needs, operational priorities, risk, cost, dependencies and engineering capacity into a cohesive roadmap.

Working closely with application teams, investment team, engineering leads and other highly technical stakeholders, the Technical Product Manager will be responsible for understanding a diverse range of needs, assessing those needs against the capabilities of our platform offerings and providing recommendations for how they should be addressed within roadmap priorities. The role will oversee the service performance across the platform portfolio, ensuring that platform components are being adopted, service expectations are defined, operational results are transparent, and gaps are actively addressed.

This is a highly collaborative role. Engineering leads and subject-matter experts will often lead detailed technical discussions and remain responsible for architecture, implementation, and day-to-day service operation. You will ensure stakeholder engagement is effective, priorities and commitments are coordinated, and platform services operate at the required quality bar.

• Own the shaping, maintenance, and communication of the integrated Platform Engineering roadmap, translating the strategic direction set by the Head of Platform Engineering into prioritized outcomes and initiatives.
• Balance stakeholder value, strategic alignment, engineering capacity, technical health, operational risk, dependencies, and cost. Bring material trade-offs and prioritization recommendations to the Head of Platform Engineering for decision.
• Develop a strong understanding of internal-stakeholder needs, workflows, and pain points, distinguishing broadly valuable platform opportunities from one-off requests.
• Ensure roadmap initiatives have clear customer or organizational outcomes, ownership, dependencies, sequencing, and measures of success.
• Define intended outcomes for platform investments and use adoption, service-performance, and customer-feedback data to inform priorities.
• Work closely with Technical PMO on project management, standards and coordination on large cross-team initiatives.
• Establish an effective stakeholder engagement model. Partner with engineering leads to prepare and conduct roadmap, capability, and technical discussions, ensuring consistent communication and clear follow-through.
• Coordinate initiatives spanning multiple Platform Engineering teams, maintaining visibility into dependencies, risks, decisions, and commitments while leaving technical execution with engineering leads.
• Define and maintain service expectations, including SLAs/SLOs, support models, ownership, and escalation paths.
• Maintain portfolio-level visibility into operational performance and service-level attainment. Establish consistent reporting and review processes, and work with engineering leads to identify gaps, track corrective actions, and elevate persistent or material issues. Engineering leads remain accountable for operating their services and meeting agreed SLAs/SLOs.
• Ensure reliability, resilience, security, compliance, lifecycle risk, cost, and operational readiness are appropriately reflected in product priorities.
• Provide leadership with clearly framed recommendations, including relevant evidence, options, trade-offs, and recommendations

• Platform priorities are clearly connected to the strategic direction and important customer needs.
• The integrated roadmap is current, coherent, and supported by explicit…