Site Manager - Law Firm

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensitivity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking an experienced Site Manager to oversee workplace operations for a prestigious law firm client. This is a highly visible leadership role responsible for delivering exceptional, white‑glove service while leading a team office services, reception and records.

The ideal candidate is a hands‑on, service‑driven leader who enjoys building client relationships, developing teams, solving problems, and continuously improving the workplace experience.

• Serve as the primary point of contact for the client and on‑site team.
• Build strong client relationships and ensure exceptional service delivery.
• Understand client expectations and proactively address needs and concerns.
• Identify opportunities to improve service and operational efficiency.

• Lead, coach, and develop all on‑site employees.
• Recruit, interview, onboard, train, and manage staff.
• Create schedules to ensure appropriate coverage and operational efficiency.
• Foster a professional, collaborative, service‑focused team environment.

• Oversee daily reception, records and office services.
• Ensure requests are completed accurately and within established service standards.
• Maintain professional, organized client‑facing spaces.
• Coordinate mail, packages, couriers, office moves, equipment, and workspace needs.

• Monitor staffing, productivity, and service performance.
• Prepare operational reports and support client reviews.
• Identify and implement process improvements that enhance efficiency and service quality.
• Ensure compliance with company policies, client requirements, and safety procedures.

• High School Diploma required;
  Associate’s or Bachelor’s degree preferred.
• Previous supervisory or management experience in client service, hospitality, workplace services, office services, or a professional services environment.
• Strong leadership, communication, and relationship‑building skills.
• Highly organized, detail‑oriented, and solutions‑focused.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with Microsoft Office.
• Ability to lift/move up to 40 lbs. and handle packages using carts with up to 75 lbs. capacity.

The Compensation range for this role is 60,000 to 64,000 USD per year. Actual compensation within that range will be dependent upon the individual’s…