Content and Implementation Manager

Wellist is hiring a Benefits Content and Implementation Manage
r to work with employer clients, turn their benefit materials into clear employee resources, and manage the setup and launch of those resources in our platform. At Wellist, we help employers deliver the right resources at the right time, so employees can find meaningful support through every life moment and HR leaders can get more value from the investments they've already made.

• Own assigned client benefit implementations from intake through approval, delivering complete, accurate work against established timelines and quality standards and ensuring employees can easily find and use the programs and resources that apply to them.
• Partner with domestic and international clients, brokers and point solution providers to understand each employer's benefits portfolio and available resources.
• Lead discovery conversations to capture the full scope of each employer's portfolio, down to individual programs, services and hidden gems.
• Develop deep knowledge of assigned client portfolios and serve as an internal resource throughout implementation and ongoing client work.

• Review complex benefit materials and identify the programs, services and hidden gems that should be represented in Wellist.
• Apply Wellist's tagging and eligibility frameworks precisely so employees are connected to resources relevant to their needs, benefits and eligibility.
• Translate complex benefit information into clear, accurate and employee-friendly content that helps people understand what support is available and how to access it.
• Coordinate review and approval with clients and benefit partners, ensuring resource work meets Wellist's standards for accuracy, completeness and usability.

• Work closely with Client Success, Analytics, Development, Support and Benefits Operations throughout implementation and ongoing client work.
• Answer cross-functional questions about assigned client portfolios and help teams understand the benefits, resources and eligibility structures represented in Wellist.
• Keep client value and the employee experience at the center of the work.

Alongside your core build work, you will:

• Identify high-value programs, redundancies, overlaps and gaps encountered through client portfolio work.
• Bring benefits expertise and qualitative insights from client builds to Client Success, Analytics and other teams to inform analysis and recommendations.
• Identify opportunities to improve the quality, consistency and efficiency of Wellist's resource processes.
• Have the opportunity to contribute to process, technology and AI-enabled improvements that help Wellist deliver high-quality work at greater scale.

• Within 1 month:
  You understand Wellist's approach to resource identification, content, tagging and quality.
• Within 2 months:
  You are certified to build listings to our standards and begin working on assigned client builds.
• Within 3 months:
  You complete assigned client builds on time and to Wellist quality standards.
• As you grow in the role:
  You take on more ownership of client builds and client communication and become a trusted expert on client benefit portfolios. You contribute insights that improve our processes, technology and ability to deliver measurable value at scale.

• 2-4 years of experience in benefits administration or management, benefits consulting or brokerage, vendor implementation or onboarding, HR, healthcare, operations, analytics or a related field.
• Demonstrated ability to own complex, detail-intensive projects involving multiple stakeholders and significant amounts of information.
• Exceptional attention to detail and a high personal standard for accuracy and completeness.
• Strong analytical and problem-solving skills, with the ability to make sense of complex information and apply frameworks consistently.
• Excellent writing skills and the ability to translate complex benefit offerings into clear, engaging employee-facing content. Experience in benefits, communications or content writing is a plus.
• Strong organizational and interpersonal skills and the ability to manage multiple priorities and deadlines without sacrificing quality.
• Comfort working independently while remaining accountable to shared team goals.
• Comfort with technology platforms and AI tools and an interest in using technology to improve the…