Account Manager - Supplemental

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health® you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritise safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the centre of our retail and healthcare businesses including over‑the‑counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT. We are looking for a Manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space.

Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in‑store experience initiatives. The team leads the relationship with health plans to offer and manage supplemental benefits for members to spend on qualified purchases. As a Manager on the Client Success team, you will manage relationships with key clients, ensuring their business needs are met and programmes run effectively.

You will help shape strategic account opportunities and identify areas for growth. The ideal candidate is adaptable and brings strong skills in project management, strategic analysis, client engagement, data analytics, and stakeholder management.

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews
• Serve as the internal voice of the client to champion enhancements and programme needs that improve the experience
• Work cross‑functionally with IT, Inventory, Development/Implementation, Finance, and Operations to support client and programme needs
• Review and ope rationalise plan/program contracts for new and existing clients
• Develop and maintain a strong understanding of product offerings to effectively answer client questions, provide guidance, and support issue resolution
• Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines
• Analyse, and interpret data from multiple sources to deliver meaningful insights, support ad‑hoc reporting requests, and develop expertise in new reporting platforms and datasets

• 3-5 years of experience working on cross‑functional teams or in a client facing relationship centric role
• Demonstrated ability to own initiatives end‑to‑end and drive measurable business outcomes
• Proven ability to influence cross‑functional teams without direct authority
• Strong communication skills with ability to synthesise and present insights
• Ability to travel on a limited basis (10-15%)

• 3-5 years of experience in account management, consulting, project management, corporate healthcare, or provider/payer functions, with demonstrated experience managing operational processes, client deliverables, and cross‑functional initiatives
• Proven ability to independently manage client relationships and serve as a trusted advisor and primary point of contact for assigned accounts.

Bachelor’s degree or equivalent experience

40

Full time

The typical pay range for this role is: $72,360.00 - $ This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual…