VP, PartnerProgram Strategy&Operations

• Compensation: USD 195,000 - USD 325,000 - yearly

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.

The VP Partner Program Strategy & Operations and reports directly to the SVP of Global Channel and owns the strategic direction, execution, and performance of Nexthink's partner program. This role leads the restructuring and optimization of the GSI ecosystem as well as the broader channel program, establishing new partner tiers and benefits, driving partner revenue growth, managing partner health and relationships, and serving as the primary strategic partner to the SVP of Channel on all channel matters.

Key responsibilities include:

• Partner Strategy & Architecture
  • Design partner segmentation, tiers, incentives, benefits, and differentiated programs for GSIs, SIs, resellers, and other partner types.
  • Own the strategic vision and roadmap for the partner community
  • Establish program KPIs, performance metrics, and accountability frameworks
  • Develop program economics and ensure alignment with Nexthink's GTM objectives
  • Evolve program offerings based on partner feedback, competitive dynamics, and business needs
• Partner Enablement & Success
  • Design and oversee enablement programs (training, certification, solution architecture)
  • Ensure partners have tools, resources, and support to win in their markets
  • Manage partner feedback loops and drive continuous program improvement
  • Lead partner community events, conferences, and executive forums
  • Drive adoption of new benefits and incentive structures post-restructuring
• Partner Operations
  • Establish processes, systems, rules of engagement, deal registration, and conflict-resolution mechanisms.
  • Own partner-sourced bookings targets and revenue accountability
  • Monitor pipeline, forecast, and performance metrics
  • Develop incentive structures that drive desired behaviours
  • Partner with revops and build dashboards around partner-sourced and partner-influenced pipeline, productivity, activation, certifications, and partner health.
  • Diagnose what is working and what isn't. Report program health and investment allocation to SVP of Channel and leadership
• Cross-Functional Collaboration & Execution
  • Partner with Sales leadership to align on partner strategy, territory management, and conflict resolution
  • Collaborate with Marketing on co-marketing, campaigns, and partner enablement
  • Work with Finance on partner economics, commission structures, and budget allocation
  • Coordinate with Product and Services teams on partner feedback and requirements
  • Lead internal alignment on partner program decisions and strategy
• Program Transformation, Management & Governance
  • Lead the rollout of the new operating model across regions, including change management, governance, and field adoption.
  • Own partner program budget, resource allocation, and cost management
  • Build and lead partner program team (direct reports and cross-functional partners)
  • Establish governance processes for ongoing partner tier management
  • Maintain partner program documentation, contracts, and compliance

• 10+ years in channel management, partner programs, or strategic alliances
• Proven track record building and scaling GSI/SI partner programs at enterprise software companies
• Demonstrated experience leading transformational partner program initiatives
• Strong vendor management and relationship building skills
• Excellent negotiation, conflict resolution, and influence capabilities
• Deep understanding of Partner business models and go-to-market strategies
• Executive presence and ability to communicate…