Sales Operations Sr. Specialist

At Neura Flash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and Neura Flash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the Neura Flash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation  you’re ready to make your mark in the AI space, Neura Flash, Part of Accenture is the place for you.

We are looking for a Sales Operations Sr. Specialist to help drive the efficiency, scalability, and effectiveness of our Sales organization. This role will partner closely with the Director of Sales Operations and sales leadership to manage day-to-day Sales Operations, improve processes, provide actionable reporting and insights, and lead cross-functional initiatives.

This is a hands-on role for someone who can take ownership of complex operational work, identify opportunities for improvement, and turn data into clear recommendations. The ideal candidate is comfortable working across Salesforce, reporting, forecasting, sales processes, and cross-functional projects — while also being able to roll up their sleeves and get things done.

• Own day-to-day Sales Operations processes and workflows.
• Identify inefficiencies and implement improvements that make it easier for Sales teams to operate effectively.
• Develop and maintain scalable processes, documentation, and operating procedures.
• Partner with Sales leadership to understand business needs and translate them into operational solutions.
• Serve as a key point of contact for Sales Operations questions, issues, and escalations.

• Own recurring sales reporting, dashboards, and business performance metrics.
• Analyze pipeline, bookings, revenue, activity, conversion, and other sales data to identify trends and opportunities.
• Provide Sales leadership with actionable insights and recommendations.
• Ensure sales data is accurate, consistent, and reliable.
• Help establish and maintain Sales Operations KPIs and reporting standards.
• Partner with Salesforce/Systems teams to improve Sales workflows, data quality, reporting, and automation.
• Identify opportunities to automate manual processes and reduce administrative work for Sales.
• Help manage Sales Operations systems, tools, integrations, and user requirements.
• Support Salesforce governance and ensure processes align with business needs.
• Support and improve the sales forecasting process.
• Monitor pipeline health, coverage, progression, and data quality.
• Partner with Sales leaders to identify gaps, risks, and opportunities within the pipeline.
• Prepar…