Process Transformation Analyst

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

The Process Transformation Analyst will gain exposure to strategic initiatives in Operations while supporting the Value Stream Mapping activities aimed at optimizing operational workflows and capabilities across the department. Additionally, the role participates in department wide projects, performing support functions on behalf of the team. This role is expected to, with guidance from senior analysts, provide supportive partnership across the department to execute on solutions, decrease operational risk and promote long-term efficiency.

• Support analysis of current business processes and workflows under senior team member direction, helping identify potential process gaps and improvement opportunities.
• Gather and document business requirements from stakeholders
• Create process maps, workflows, technical requirements, and business documentation with guidance from senior analysts
• Conduct data analysis and generate dashboards to support decision‑making
• Collaborate with cross‑functional teams including operations, IT software architects and product owners
• Coordinates logistics and documentation for meetings and workshops, supporting facilitation led by senior team members.
• Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Assist in tracking the performance or maturity model against key metrics to be organized for regular reporting to management.
• Collaborate with different internal and cross‑functional teams to ensure alignment on transformation goals and initiatives.
• Performs assigned analyses and tasks under the guidance and direction of senior Business Operations team members.
• Assume additional responsibilities as requested.

• Bachelor’s degree in Business Administration, Finance, Information Systems, Operations Management, or related field
• 0-2+ years' relevant experience
• Proficiency with Microsoft Office (Word, Excel and PowerPoint) required.
• Proficiency in visualizing process diagrams, taking them from text to a visual flowchart/diagram to support common understanding of processes across the department
• Strong analytical and problem‑solving skills
• Experience with process mapping tools (Visio, Lucidchart, etc.)
• Knowledge of Lean, Six Sigma, Agile, or BPM methodologies
• Basic familiarity with reporting or automation tools such as Power BI, Tableau, or Power Automate is a plus
• Excellent communication and stakeholder management skills
• Ability to manage multiple projects and priorities

• Lean Six Sigma Green Belt or similar certification
• Experience with investment management operational systems
• Knowledge of SQL or data analysis tools
• Project management experience is a plus

Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for sponsorship.

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Base Salary Range: $50,000.00 - $71,500.00. This position is eligible for competitive incentive bonus. At MFS, we believe in fair and transparent compensation. For that reason, we’re including the salary range for this position. This range reflects our…