Premier CSM Lead & AI Adoption Strategist
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Business
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Customer Service/HelpDesk
Job Description & How to Apply Below
Relativity in Boston is seeking a Lead Customer Success Manager to own Premier Tier outcomes and coordinate the account team to deliver high-impact customer programs.
You will drive AI adoption and change management at the highest level, co-design AI-governed workflows with GCs and senior partners, and develop repeatable playbooks for the team.
Required:
7–10 years in customer success or strategic account roles, strong executive communication, and a track record of measurable outcomes.
This posting is for the Premier CSM Lead & AI Adoption Strategist role at Relativity, based in Boston, MA, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Premier CSM Lead & AI Adoption Strategist role in the description above.
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