Change Manager, Corporate Americas

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees.

The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please

At Flight Centre Travel Group, we’re looking for a Change Manager who thrives on helping people, processes, and technology evolve successfully. This role plays a critical part in driving change initiatives across the business, ensuring employees and stakeholders are supported through transformational projects and new ways of working. You will partner with project teams and business leaders to assess impacts, build readiness, develop communications and training, and help deliver sustainable change outcomes.

If you’re passionate about influencing stakeholders, solving complex challenges, and delivering meaningful business improvements, we’d love to hear from you.

• Deliver change management activities and outcomes aligned to the FCTG Change Framework.
• Partner with stakeholders to assess organisational impacts, risks, and business readiness.
• Develop and implement change initiatives and supporting communication strategies.
• Create change management documentation, plans, and deliverables.
• Develop written, digital, and training materials to support adoption.
• Conduct change impact assessments and present findings to stakeholders.
• Support program planning through change insights and recommendations.
• Monitor and track change activities, adoption progress, risks, and issues.
• Provide stakeholder reporting and recommend mitigation strategies where required.
• Build and maintain strong relationships across project teams and business stakeholders.
• Ensure compliance with relevant legislation, policies, procedures, and organisational standards.
• Facilitate workshops and training sessions to support successful implementations.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

• Minimum 5 years’ experience in change management, consulting, process improvement, or project management within a large multidisciplinary organisation.
• Tertiary qualification in Change Management, Human Resources, Communications, Business, Process Improvement, or a related discipline, or equivalent experience.
• Prosci, APMG, or similar Change Management certification preferred.
• Strong understanding of change management methodologies.
• Experience facilitating workshops and training sessions.
• Experience conducting change impact analyses and business readiness assessments.
• Experience creating and delivering written and digital communications.
• Strong stakeholder engagement and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong problem-solving, strategic thinking, and negotiation capabilities.
• Demonstrated business and commercial acumen.
• Experience with in a travel organisation is desirable.

• Hav…