Product Manager - XPM

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties.

Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 1 months. This term could be extended based on company business needs.

Defines and implements solutions for key experiences/channels within specific client journeys.

• Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey. Understand and represent user needs.
• Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.
• Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
• Partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities.
• Drive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

• University (Degree) Preferred

• 5+ Years Required; 7+ Years Preferred

• Physical Requirements:
  
  Sedentary Work

9IC

We're seeking an Experience Product Manager to own and transform how TIAA associates leverage artificial intelligence in their day-to-day work. This role sits within the Digital and Client Experience team.

As the product manager for this critical employee journey, you'll define and implement solutions that reimagine how associates interact with AI tools and capabilities. This is your opportunity to eliminate friction in workflows that currently require too many manual steps, modernize outdated processes, and create a seamless experience that empowers associates to work more effectively and positions TIAA competitively in the marketplace.

Your work will directly impact whether associates successfully adopt and benefit from AI tools or abandon them due to complexity and confusion.

You'll gather requirements across multiple product development teams and stakeholders, maintain and prioritize the product backlog, and collaborate with Experience Product teams, Design, AI, Technology, and business partners to ensure design and product architecture standards are aligned and implemented. A key aspect of this role involves exploring how artificial intelligence and emerging technologies can transform the associate experience—whether through intelligent assistants, automated workflow support, conversational interfaces, or proactive guidance when associates encounter obstacles.

This isn't about incremental improvements—it's about fundamentally redesigning how associates work with AI at TIAA while fostering innovation and championing measurable, impactful change.

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development
• Maintain and prioritize the product backlog for the…