Event Technical Lead, Audio Visual - Sheraton Boston Hotel

Event Technical Lead, Audio Visual - Sheraton Boston Hotel

Apply for the Event Technical Lead, Audio Visual role at Encore.

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

• Acts as a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

• Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

• Anticipates equipment challenges and addresses changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

• Interacts with other staff and outside vendors for equipment.

• Increases revenue by utilizing floor up‑selling techniques.

• Works with clients to finalize invoices.

• Performs as needed within Encore systems and applications.

Job Qualifications

• High school diploma required;
Associate’s degree preferred.

• 2‑3+ years of customer service or hospitality experience preferred.

• 2‑3+ years of audio‑visual experience required.

• A valid driver’s license is required for team members in positions that may operate Company vehicles.

• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.

• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.

• Additional DOT requirement may need to be met if applicable.

• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self‑Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

Physical Requirements

• Sitting: 2‑3 Hours

• Standing: 4‑5 Hours

• Walking: 4‑5 Hours

• Stooping: 2‑3 Hours

• Crawling: 2‑3 Hours

• Kneeling: 2‑3 Hours

• Reaching (above your head): 2‑3 Hours

• Climbing: 0‑1 Hours

• Grasping: 4‑5 Hours

Lifting Requirements

• 0‑15 lbs:
Continuously

• 16‑50 lbs:
Frequently

• 51‑100 lbs:
Occasionally

• Over 100 lbs:
Occasionally

Carrying Requirements

• 0‑15 lbs:
Continuously

• 16‑50 lbs:
Frequently

• 51‑100 lbs:
Occasionally

• Over 100 lbs:
Never

Auditory/Visual Requirements

• Close Vision:
Continuously

• Distance Vision:
Continuously

• Color Vision:
Frequently

• Peripheral Vision:
Occasionally

• Depth Perception:
Frequently

• Hearing:
Continuously

Pushing/Pulling Requirements

• 0‑15 lbs:
Continuously

• 16‑50 lbs:
Frequently

• 51‑100 lbs:
Frequently

• Over 100 lbs:
Never

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members use high‑end audio‑visual equipment and electrical components and are exposed to heights via lifts and ladders. Multiple hotel locations and irregular hours, including…