Senior Product Designer II, CRM

Shape the CRM experience for the Home Platform in an onsite Boston role with Modus Closing. This Senior Product Designer II position partners with Product, Engineering, Data, AI, and Operations to design scalable workflows and AI-powered capabilities across web and mobile. The work spans contact management, lead nurturing, communications, workflow automation, and CRM reporting, with a focus on delivering high-trust, low-friction AI interactions.

In this role, you’ll use visual artifacts to align teams and make decisions, support research through prototype-based testing (including multimodal and voice), and translate qualitative and quantitative feedback into actionable opportunities. You’ll also contribute to design systems and think beyond individual screens to connect workflows, data, and user actions across the broader Home Platform ecosystem.

• Drive alignment and decision-making using customer journeys, user flows, wireframes, and prototypes to shape CRM and AI experiences.
• Create prototypes, including multimodal and voice experiences, and facilitate research sessions to support usability testing and research.
• Analyze feedback and iterate to ensure AI interactions remain high-trust and low-friction.
• Design AI-based conversational and multimodal experiences.
• Participate in discovery to understand agent behaviors, operational pain points, and workflow inefficiencies.
• Translate qualitative and quantitative insights into AI-focused product opportunities.
• Produce clear design documentation for complex initiatives, such as sample dialogs, conversational flow diagrams, and multimodal flows, to communicate experience requirements with Product and Engineering.
• Collaborate closely with Product, Engineering, and stakeholders to align on priorities and deliver solutions.
• Balance user needs, technical constraints (including LLM capabilities), and Product objectives to solve problems effectively.
• Contribute to scalable product and design solutions by considering connected workflows, data, and user actions across the Home Platform.
• Work within established design systems to support consistency, usability, and scalability.

• 7+ years of product design experience, ideally in CRM, SaaS, workflow, or enterprise software products.
• Portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile.
• Experience designing for AI-driven products or features is highly desirable.
• Ability to gather and synthesize product requirements from multiple stakeholders into intuitive user experiences.
• Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
• Experience collaborating closely with Product and Engineering throughout the product development lifecycle.
• Comfort in ambiguous environments while balancing user needs, business priorities, and technical feasibility.
• Experience with data-informed design decisions, usability testing, and iterative development.
• Proficiency with Figma and prototyping tools.
• Strong communication, presentation, and stakeholder management skills.

• Figma
• LLM

• Participation in incentive programs (eligible cash, equity, or commissions may apply).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental, and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (support system for new parents).
• Carrot (fertility benefits).
• Urban Sitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.

• Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features.
• Familiarity with…