Teller, Customer Service​/HelpDesk

Join to apply for the Citizens Teller role at Citizens

Posted End Date: 02/07/2026

The Citizens Teller makes a real difference for customers and branch teams by greeting customers, demonstrating technology use, and providing personalized financial advice.

You’ll greet customers in our lobbies, demonstrate how to use our mobile app and ATMs for simple transactions, create amazing customer experiences, and refer customers to Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers and respond to questions and concerns. All financial policies and procedures are followed, including proper cash handling and state and local laws.

• Meaningful work & relationships – Help customers with important financial decisions such as building a business, buying a house, paying for school, or achieving long‑term goals.
• Commitment to community – 4 hours of paid time off annually for volunteering and donations to eligible 501(c)(3) organizations matched up to $1,000.
• Career opportunities, reward & upskilling – Promotions, training, coaching, career planning and development resources to grow your career.
• Exceptional benefits – Comprehensive health care coverage, 401 K with corporate match, tuition assistance, mental health & wellbeing programs, student loan refinancing discounts, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services
• Strong listening and communication skills
• Ability to ask questions and identify needs for long‑term relationships
• Problem‑solving skills and customer issue resolution
• Customer‑centric service orientation
• Comfortable with digital technology supporting business goals
• Availability for branch hours, including weekends and evenings
• Completion of a video interview assessment within 7 days of link receipt

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration
• Process‑oriented, energetic, detail‑oriented, ability to multitask

• Hours per Week: 40
• Work Schedule:
  
  Varies with branch needs; may include weekends and evenings
• Salary range: $24.19 – $27.00 per hour (actual pay based on location, skills, experience)
• Benefits:
  Competitive pay, medical, dental, vision, retirement benefits, maternity/paternity leave, flexible arrangements, education reimbursement, wellness programs

Citizens and its subsidiaries provide equal employment and advancement opportunities to all applicants without regard to protected characteristics.

Citizens offers a customer‑centric culture, community impact, supportive teamwork, training, and tools for career growth.

Referrals increase your chances of interviewing at Citizens by 2x.