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Customer Success Mgr./ CSM Customer Service Rep

Escalations Care Manager - Hybrid | Customer Experience Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Toast Tab, Inc.
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 100000 - 105000 USD Yearly USD 100000.00 105000.00 YEAR
Job Description & How to Apply Below
A leading restaurant platform company is seeking an Escalations Manager in Boston. The role involves managing Care Escalation Advisors and enhancing customer service strategies. Responsibilities include developing team skills and addressing escalated customer issues. Ideal candidates will have extensive experience in performance management and championing the customer experience. The position offers hybrid work flexibility and competitive salary ranging from $100,000 to $105,000 USD.
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