Intuit Product Expert

intuit product expert

el paso, tx

student team el paso student team /

part-time /

remote

education at work

(e@w) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@w aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

the opportunity

turbotax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic product experts. E@w is currently hiring intuit product experts for the upcoming tax season.

key responsibilities

• create high-quality customer interactions and experiences in support of intuit's turbotax product.
• handle inbound calls to turbotax customer service center.
• apply defined practices, procedures, and company policies to troubleshoot and resolve technical issues and resolve customer tax advice.

team / leadership skills

• demonstrate a sincere desire for a quality customer experience.
• exhibit a team player attitude.
• promote a positive work environment.
• thrive in a fast-paced environment and handle change well.
• approach problem solving collaboratively and enjoy sharing feedback.
• understand the value of your individual impact on team and company success.

technical / functional skills

• excellent written and verbal communication skills with the ability to display empathy with customers over the phone.
• proficient computer skills with intermediate knowledge of relevant operating systems and software.

exceptional customer service skills

• evaluate each customers unique situation using guided recommendations and provide solutions that best fit their needs.
• simplify and communicate complex ideas to customers.
• effectively diffuse situations with customers raising concerns.
• stay up-to-date on changes to the product and tax season updates to provide knowledgeable support.
• research, analyze, and determine appropriate actions in various situations.
• solve complex problems while exercising good judgment.
• possess critical thinking and problem-solving skills.

organizational skills

• demonstrate initiative and the ability to multitask and effectively prioritize.
• work well under pressure to meet team productivity goals and service level commitments.
• understand and adhere to schedule requirements in a call center environment.
• excellent time management skills and the ability to follow up with customers.

knowledge / background experience

• high school diploma.
• enrolled in a post-secondary degree-granting program.
• previous experience in a customer service environment and comfortable using phone and chat if necessary.

student benefits

• competitive pay, non-exempt position.
• earn up to $5,250 in tuition assistance per academic year based on attendance and tenure.
• unparalleled opportunity to gain practical experience and resume-worthy skills.
• access to a unique and direct college-to-career pathway.
• paid in-person training.

work requirements / expectations

our standard schedule is 18 - 20 hours per week. However, we pride ourselves on providing flexibility for students to meet their academic commitments. Students can work additional hours, up to 29 per week, during school vacations.

availability to schedule work during core work hours, with some weekend hours required:

• peak tax season - 7 days / week : 5 : 00 am - 9 : 00 pm pst

$16 - $16 an hour

non-exempt

affirmative action plan / equal employer opportunity (aap / eeo) statement

education at work (e@w) provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, e@w complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Eaw expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of e@w's employees to perform their job duties may result in discipline up to and including termination of employment.

americans with disabilities act of 1990 (ada)

the americans with disabilities act of 1990 (ada) prohibits discrimination in compensation and employment opportunities against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job must be identified. Essential functions are those that are intrinsic to the position, and that the individual(s) who holds the jobs must be able to perform with or without reasonable accommodation.

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