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Customer Service Rep Client Relationship Manager

Care Escalations Manager: Lead Customer Experience

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Toast
Full Time position
Listed on 2026-01-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 100000 - 105000 USD Yearly USD 100000.00 105000.00 YEAR
Job Description & How to Apply Below
A technology company based in Boston is seeking an Escalations Manager to oversee customer service operations. You will manage Care Escalation Advisors, ensuring high customer satisfaction and developing employees. Responsibilities include resolving escalated issues and creating procedures for service delivery excellence. A minimum of 3 years in management and extensive customer service experience are required. This full-time role offers a competitive pay range of $100,000-$105,000 and hybrid working options.
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