Supervisor - Parking Attendant; Non-Driving

Supervisor – Parking Attendant (Non‑Driving)

Company: Pilgrim Parking, Inc.

Location: Boston, MA

Job Type: Full‑time

Shift: Monday – Friday 3:00 PM – 11:00 PM

Pay: $22.00 per hour

• Motivate and lead parking staff in a customer‑service environment.
• Respond to customer inquiries and complaints; assist with incident reports.
• Assist with training, scheduling, and evaluating staff.
• Communicate policy changes, new programs, and operational changes to staff.
• Maintain and catalog equipment, uniforms, and supplies.
• Reconcile daily bank reports and ticket logs, identifying discrepancies.
• Manage field bank transactions, uniform issuances, and parking violators.
• Monitor cleanliness and physical conditions, reporting safety or maintenance issues.
• Enforce company policies, rules, and regulations.
• Deliver the company’s standards of service to each customer, including uniform appearance, greetings, issue resolution, and customer thank‑you.

• High school diploma or equivalent preferred.
• 1 year of customer‑service experience preferred.
• Parking experience preferred.
• Valid DMV driver’s license with at least 3 years of driving experience (required for related role).
• Strong communication skills, both verbal and written.
• Professional, friendly demeanor when interacting with employees and customers.
• Ability to lead in a fast‑paced environment and resolve customer issues professionally.
• Willingness to work flexible hours, including nights, weekends, and holidays.

$1,000 signing/retention bonus. Referral bonus: $1,000 per new employee hired.

• Internal promotion opportunities.
• Free parking (while on shift).
• Flexible scheduling with paid holidays and wellness benefits.
• Employee Assistance Program with up to 3 free counseling sessions.
• Paid vacation and an extra day off on birthday (full‑time).
• Comprehensive benefits package: medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, 401(k).
• Seven paid holidays, including New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and a floating birthday holiday.

Stand, walk, sit, use hands, handle tools, reach, talk, and hear. Occasionally lift up to 25 lb. Work may involve exposure to weather, fumes, airborne particles, and moderate noise.

Equal Opportunity Employer. All qualified applicants considered regardless of age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Accommodation available upon request.