Customer Support Representative

Overview

Rebet is a cutting-edge social "sports book" that revolutionizes play-for-fun sports predictions by integrating them into a social gaming environment. With a unique blend of promotional play and loyalty rewards, we offer sports enthusiasts a dynamic platform to earn prizes while participating in sports games. We create a social atmosphere throughout the application by allowing users to bet directly against one another and enjoy a full-scale social media platform.

We're looking for a dedicated and enthusiastic Customer Support Representative to join our team in Boston. In this role, you'll be the first point of contact for our customers—providing helpful, timely, and friendly support across multiple channels. If you're a great communicator with a passion for helping others, we'd love to meet you.

• Respond promptly to customer inquiries via email and live chat
• Provide accurate information about our products and services
• Assist customers with troubleshooting and resolve issues effectively
• Document customer interactions and maintain detailed records in our system
• Collaborate with the team to improve service and customer satisfaction
• Follow company procedures while delivering high-quality support

• Experience in customer service, call center, or office environments (preferred)
• A client-first mindset with excellent verbal and written communication skills
• Strong English proficiency
• Proficiency with computer systems and data entry

Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence. You will be joining a rapidly growing organization with many opportunities for upward mobility.

Job Type: Full-time

Expected hours:
No less than 40 per week

Flexible scheduling options

• Day Shift
• Night Shift
• Overnight Shift

This position is onsite at our Headquarters in Boston, MA.