Junior Account Representative

Junior Account Representative at Seronda Network

Join Seronda Networks as a Junior Account Representative! At Seronda Networks, we’re not just a company that offers cutting‑edge solutions; we’re a community focused on professional growth, collaboration, and innovation. Here, you’ll find a passionate team and an environment that values your contributions. Join us as we turn ideas into realities and build an exciting future together.

Base Pay Range: $42,800.00/yr - $46,780.00/yr

Location: Charlotte, NC (On‑site – Must work from the office)

Working Hours: Monday to Friday

Salary Range: $42,800 – $46,780 per year

• Provide timely and effective support to customers via various channels including phone, email, and chat.
• Assist customers in understanding our products and services, guiding them through their inquiries and issues.
• Document customer interactions accurately in our CRM system to maintain an updated record of communications.
• Resolve customer complaints in a professional and efficient manner, escalating issues when necessary.
• Collaborate with team members and other departments to ensure seamless service delivery and resolution of complex customer issues.
• Conduct follow‑up calls or emails to ensure customer satisfaction and retention after resolving issues.

• High school diploma or equivalent; additional education or certifications in customer service preferred.
• Proven experience in a customer service or support role, preferably in a fast‑paced environment.
• Excellent verbal and written communication skills with an emphasis on empathy and active listening.
• Strong problem‑solving abilities and a proactive approach to resolving customer issues.
• Ability to work effectively in a team setting as well as independently with minimal supervision.
• Familiarity with CRM software and customer support tools is a plus.

• Competitive salary with opportunities for growth and advancement.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• Supportive and inclusive work environment.

If you are passionate about customer service and want to be part of a dynamic team, apply now to become a Junior Account Representative at Seronda Networks! Let’s work together to deliver exceptional experiences for our clients.

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Sales and Business Development

Industries: Staffing and Recruiting