Bilingual Client Service Coordinator

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Full Time Regular Jamaica Plain, MA, US

2 days ago Requisition

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals and medically tailored groceries to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and Business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program.

Over the past 36 years, the agency has provided 15M+ free, scratch-made meals.

The Bilingual Client Services Coordinator is part of a growing team who is responsible for processing intakes for both traditional and contract clients including, but not limited to, monitoring client records, maintaining the client database, daily communication with delivery team and working with other departments to ensure that client meal issues or concerns are addressed in a timely manner.

include the following. Other duties may be assigned.

• Completes all client and referral inquiries and responds daily to all client phone calls.
• Processes all incoming paperwork for client intakes and maintains the client database daily.
• Develops and maintains relationships with referral agencies and community organizations.
• Assists in the coordination of client recertification process which includes client memos, phone calls and collection of updated client’s paperwork.
• Maintains effective communication between the Nutrition, Kitchen, and Delivery teams.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual:
  Fluent in Spanish, Portuguese, Haitian or Cape Verdean Creole preferred
• Demonstrated telephone, verbal, and written skills.
• Must have excellent organizational skills and the ability to multi-task.
• Proficiency in Microsoft Office.
• Experience using Salesforce software a plus.

• High School Diploma
• 2 years of experience in direct customer service

None

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually quiet to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to…