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Client Lead: Complaints & Service; Hybrid

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Audley Travel
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Client Relationship Management, Customer Success Management, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 53000 - 56000 USD Yearly USD 53000.00 56000.00 YEAR
Job Description & How to Apply Below
Position: Client Experience Lead: Complaints & Service (Hybrid)

Audley Travel in Boston, MA is seeking a Client Experience Executive to lead customer service and complaint handling, working to resolve issues with empathy and efficiency. You will support Sales teams and ensure compliance with company policies while guiding process improvements across the Client Experience function.

The role offers a hybrid work model with a minimum in-office presence, and opportunity to engage with a global luxury client base. Competitive pay and benefits are provided.

We would love to welcome a new Client Experience Lead:
Complaints & Service (Hybrid) to our organisation in Boston, MA, United States.

The following role is for a Client Experience Lead:
Complaints & Service (Hybrid) with Audley Travel.

Our group is growing, and we are hiring a Client Experience Lead:
Complaints & Service (Hybrid) in Boston, MA, United States.

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