Customer Success Manager, Automotive Customer Success

# Customer Success Manager, Automotive Boston, MA Customer Success
** About Lumafield:
** Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA.
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* About the role:

** Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth.

This CSM will support a mix of automotive and industrial customers. Working at the intersection of advanced industrial technology, manufacturing, and customer strategy, the CSM will lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through strategic account growth.

The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as an advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from Lumafield’s products.

This role requires the technical depth to understand engineering analyses and manufacturing processes, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.
** What you'll do:
*** Own the relationships, revenue, contracts, and outcomes associated with your accounts
* Serve as the primary point of contact and trusted advisor for your customer accounts
* Partner with customer engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficiencies
* Project manage delivery and adoption of Lumafield’s technical solutions
* Build a deep technical understanding of customers’ products, designs, manufacturing processes, and quality needs
* Lead business reviews and develop mutual customer success plans tied to measurable business outcomes
* Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
* Proactively manage renewal processes, mitigate churn risk, and maintain account health
* Uncover upsell, cross-sell, and new use case opportunities to expand product usage
* Build strong customer relationships through mutually valuable touchpoints such as business reviews, success and goal planning, product roadmap reviews, and adoption check-ins
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