Hybrid Call Center Representative
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
IMMEDIATE BANKING CALL CENTER REPRESENTATIVE NEEDED - FULLY REMOTE AFTER TRAINING
OPPORTUNITY TO WORK FOR ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA
FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT
4 WEEK DAYS AND SATURDAY IS REQUIRED EVERY WEEK 9AM-3PM. THE POSSIBLE SHIFTS ARE 9:30-6:30,10:00-7:00 OR 11:00-8:00.
WAKEFIELD, MA (FULLY REMOTE, MUST BE AVAILABLE TO BE ON SITE FOR TRAINING)
Qualifications- 2 years of call center experience or banking experience
- Excellent communication skills
- Microsoft Office proficient
Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
Provide a high level of customer service to all online banking end users.
Provide support to online banking call volume for the customer service center
Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
Process new online account set-ups and perform ongoing maintenance to existing online accounts.
May be required to assist other areas of the call center on an as-needed basis.
Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
Provide a high level of customer service to all online banking end users.
Provide support to online banking call volume for the customer service center
Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
Process new online account set-ups and perform ongoing maintenance to existing online accounts.
May be required to assist other areas of the call center on an as-needed basis.
Job Type & LocationThis is a Contract to Hire position based out of Boston, MA.
Pay And BenefitsThe pay range for this position is $23.00 - $26.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
This is a Contract to Hire position based out of Boston, MA.
Final date to receive applicationsThis position is anticipated to close on Oct 21, 2026.
Workplace TypeThis is a hybrid position in Boston,MA.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender…
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