Operations and Events Assistant

This position is being hired as a temporary-to-permanent position. We are happy to answer more questions about this during the interview process or over email.

The Operations and Events Assistant at the Martin Trust Center for MIT Entrepreneurship will provide interpretation of and resolution to highly varied situations and problems, and functions as a high-level individual contributor. Serve as the front line of support for students, faculty, and guests visiting the Center. Responsible for ensuring the space is welcoming and well maintained and addresses facility and custodial concerns by serving as the primary contact with MIT/Sloan service providers and external contractors.

Will oversee the Center’s card access system and ensure conference room technology and reservation systems work appropriately. Resets the Center space each morning including restocking of supplies to make sure that it is presentable. Manages supply re-orders on a regular basis. Reconciles facility and event related expenses, while ensuring that costs remain within budget. Assists with planning and executing on program events.

On course delivery days (including some early mornings, late evenings, and ~5 weekend days), deliver superior customer service, logistical support, and presentations, including acting as a point of contact.

The Martin Trust Center for MIT Entrepreneurship is a student service center; therefore, the Operations and Events Assistant will be required to be in person, on-campus, and based in the local area. The Trust Center is currently working on a hybrid work schedule—80% on campus in Cambridge and 20% remote.

Occasional evening and weekend work to support events.

Ability and willingness to work early mornings, late evenings, and

~5 weekend days as required for classes, programs, or events. Able to travel (domestically) as needed for academic programs, approximately 2-3 times per year or as appropriate.

• Respond to and triage general inquiries for Center visits and resources.
• Manage the Center’s technology infrastructure including room reservation system, video conferencing devices, projectors, printers, laptops, etc. Ensure all are functioning properly.
• Serve as the liaison to MIT IS&T, Copytech, AV, Sloan STS, and external contractors for service, agreements, and upkeep of the Center’s technology.
• Ensure office areas are appropriately maintained. Order supplies for courses and programs as needed.
• Monitor and triage room reservations across Trust Center spaces including Garage, Testa, and conference rooms.
• Set up spaces as needed for courses, programs, and additional hosted events.
• Manage community kitchen ensuring that it is fully stocked at all times as well as clean and welcoming for students and external visitors.
• Submit and monitor all facilities-related work orders and diligently follow up to ensure issues are resolved in a timely and satisfactory manner
• Oversee, maintain, and implement processes for the Center card access system.
• In collaboration with the Director of Operations and Business Management develop and communicate physical space standards.
• Performs other related tasks as required, including general office work.
• Liaison with third party software service providers to ensure new staff have access.
• Onboard all temporary staff and student workers in MITemps/MIT Student Funding systems, act as the liaison to MIT when issues arise.
• Collaborate effectively to assist in the overall operations of the Center.

• Proactively identifies opportunities to build community within the Trust Center space and connect students to relevant resources, working as the front-facing representative of the Center.
• Serv…