Airport Operations Crew

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The Airport Operations Crew provides award-winning customer service to customers in the airport. The crew member checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.

Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions

Tag, lift, and handle customer luggage

Announce flight arrivals, departures, and pre-boarding information via the public address system

Communicate with our customers to keep them constantly informed

Offer ancillary products to our customers such as “even more speed” and “even more space”

Coordinate various duties with coworkers and other departments to ensure proper handling of customers

Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor

Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

Assist customers with special needs, e.g. customers who need assistance in boarding

Crew members will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma

At least eighteen (18) years old

One (1) year of customer service or sales experience

Strong interpersonal and listening skills

Complete fluency in written and spoken English

Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring

Must be able to adhere to Jet Blue Uniform Policy Manual Standards

Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

Experience using a mouse, computer, keyboard and basic word processing, email and office applications

Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Experience performing under pressure and within fixed time constraints

Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets Jet Blue Airways’ insurance standards

Depending on location, may need to acquire and maintain a United States Customs Clearance

Available for occasional overnight travel (10%)

Able to make occasional trips to other locations for training or temporary assignment

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

Two (2) years of customer service, volunteer experience or sales experience

Knowledge of customer service principles and practices strongly

Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)

Regular attendance and punctuality

Ability to work flexible hours including holidays/ weekends/ and overnight shifts

Able to maintain a professional appearance

When working or traveling on Jet Blue flights, and if time permits, all…