Guest Experience Ambassador

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation.

Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Northeast Security is looking for Experienced Ambassadors in Boston Pay Rate: $23

Monday-Friday- 9:30am-5:30pm, 10am-6pm, 11am-7pm, 5:30pm-9:30pm,6pm-10pm

Saturdays and Sundays - 9:30am-5:30pm, 10am-6pm, 11am-7pm, 5:30pm-9:30pm,6pm-10pm

Responsibilities include but are not limited to:

• Greet guests warmly and provide detailed information about ticket package options, pricing, and special promotions.
• Efficiently handle ticket sales, including online ticket purchase, and walk-up purchases.
• Operate a point-of-sale (POS) ticketing system, compute receipt totals and accurately deliver to guests.
• Assist guests with kiosk operation as needed.
• Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
• Accept and verify opening bank, process cash/credit cards from guests and record end of day receipts, prepare deposits for bank and validate deposit against ticketing system reports.
• Ensure accurate and timely issuance of tickets, providing clear instructions on entry procedures and observatory highlights.
• Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
• Inform guests of events, closings, restrictions, and any other information necessary to make an informed ticket buying decision.
• Address customer inquiries and resolve any ticket-related issues or concerns promptly and professionally.
• Assist customers in the View shop, offering product knowledge and recommendations on merchandise, including souvenirs, apparel, books etc.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Monitor inventory levels, restock shelves & displays, fridges, and report any shortages to the Operations Management team.
• Maintain inventory, merchandise placement, and accurate counts.
• Assist in end of month counting of retail inventory.
• Assist with visual merchandising to enhance the overall View Boston shopping experience.
• Capture high-quality photo prints for our guests, using the provided equipment and ensure their satisfaction with the print.
• Always provide exceptional customer service, ensuring positive and memorable experiences for all guests.
• Address and resolve customer complaints or issues with a calm and professional demeanor.
• Share knowledge about View Boston’s exhibits, events, and technology to enhance the guest engagement.

Requirements:

• Security Experience required.
• Customer Service Experience preferred.
• Previous Customer Service experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation

IND
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High School Diploma

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan