MEDIATOR | Consumer Protection Division; Manufactured Unit

Mediator

The Attorney General's Office is seeking to hire a Mediator to work in the Consumer Protection Division. The Division enforces the Massachusetts Consumer Protection Act (M.G.L. c. 93A) and seeks to protect consumers from abusive practices. The Division's Manufactured Housing Unit enforces the Massachusetts Manufactured Housing Act (M.G.L. c. 140, §§ 32A-32S), which provides legal protections to people who reside in manufactured housing communities (also known as mobile home parks).

The Mediator helps answer questions from relevant stakeholders, advocates on behalf of residents of manufactured housing communities to enforce their rights, and mediates complaints filed by residents of manufactured housing communities.

Primary Duties:

• Mediate consumer complaints, with a particular focus on manufactured housing communities, which may involve extended advocacy.
• Analyze and research various topics to provide information, referrals, and guidance to residents of manufactured housing communities.
• Collaborate with other government agencies and community partners.
• Assist in investigations, litigation, and policy work.

Position Type:
Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office. Salary: $72,060.

To apply for this position:
Please visit the Employment and Recruitment Portal of the Attorney General's Office at BambooHR and apply directly. Applications submitted via Mass Careers website are not received. You will be asked to submit a cover letter and resume when applying for this position. The Final date to receive applications is November 17, 2026 at 5:00 PM (ET). Qualified individuals with disabilities are encouraged to apply.

We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at .

Do not select Mass Careers "apply online" option to apply for this position. Applications submitted via this Mass Careers website are not received by our Office. Inquiries regarding position & status may be made to:
Ann Higgins, Assistant Consumer Protection Division .