Veterinary Member Experience Concierge

Small Door is a membership-based veterinary care provider delivering care, telemedicine, and transparent pricing in welcoming clinics. You will own front‑of‑house communication across phone, Slack, Dialpad, and in‑person — handling scheduling, wait times, and real‑time flow of a busy practice while supporting members through visits with warmth and steadiness.

Collaborating with nurses, doctors, and telehealth staff, you will manage billing communications, send estimates, and follow up on items;

We are looking to fill the Veterinary Member Experience Concierge position at Small Door in Boston, MA, United States.

Step into the Veterinary Member Experience Concierge role at Small Door in Boston, MA, United States and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.