Hybrid Public Ombuds Specialist

Commonwealth of Massachusetts is seeking an Ombuds Specialist to support the Ombuds Unit, ensuring timely, accurate, and respectful customer service across state agencies and partners. The role focuses on resolving requests, maintaining professional relationships, and tracking data for continuous service improvement.

Responsibilities include conducting interviews, preparing eligibility explanations, and ensuring accessibility of ADA services while handling confidential information with

We would love to welcome a new Hybrid Public Ombuds Specialist to our group in Boston, MA, United States.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in Boston, MA, United States.

This opportunity is part of our work in Management & Operations.

The advertised compensation is 74..