Dental Insurance & Financial Coordinator

Dental Insurance & Financial Coordinator page is loaded## Dental Insurance & Financial Coordinator locations:
East Boston time type:
Full time posted on:
Posted Todayjob requisition :
R0006896
** Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center!
** As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!
** Current Employees of*
* ** Neighbor Health**- Please use our  portal to apply for positions.

To learn more about working at Neighbor Health and our benefits, please visit out our .
** Time Type:
** Full time
** Department:
** Dental
* * All Locations:
** 20 Maverick Square – Cradock Building
*
* Position Summary:

** The Dental Insurance and Financial Coordinator plays a critical role in the financial health of a dental practice by managing patient insurance claims, verifying benefits, and ensuring timely reimbursement from insurance providers. This position requires a blend of administrative skills, attention to detail, and strong communication abilities to provide excellent service to patients while maximizing insurance utilization.
* Verify patients’ dental insurance coverage prior to appointments.
* Enter and update insurance information in the practice management system.
* Explain insurance benefits, co-pays, deductibles, and coverage to patients. Ensures all applicable waivers are obtained prior to treatment.
* Engage patient with Patient Services if patient does not have insurance. Assist patient filling out Sliding Fee Scale when necessary in collaboration with the Billing Department.
* Inform patients of their estimated financial responsibility before procedures. Ensure patients understand their financial responsibility by reviewing/reconciling accounts and explaining/answering all financially based treatment inquiries.
* Responsible for ensuring that scheduled and planned treatment meets insurance eligibility, benefits, limitations and coverage guidelines and that all applicable waivers are obtained prior to treatment.
* Ensure patients accept, sign, and fully understand their financial responsibilities to pay their co-pays, deductibles, and balances due at time of service.
* Answer patient questions related to insurance, claims, and billing.
* Maintain accurate patient insurance records and documentation.
* Ensure compliance with HIPAA and insurance regulations.
* Stay current with changes in insurance policies and coding updates.
* Work closely with front office staff, hygienists, and dentists to coordinate patient care.
* Support front desk duties such as scheduling and phone handling when needed.
* Assist with referrals.
* Engage and collaborate with Patient Accounts.
* Assist with Sliding Fee scale.
**
* EDUCATION:

**** High School Diploma or G.E.D.
**
* EXPERIENCE:

**** 5+ years of experience in a dental office or similar setting (preferred).
* Knowledge of Medicare, Mass Health, and commercial insurance pre-claims requirements, regulations, and guidelines (preferred).
* Strong knowledge of dental insurance plans, procedures, and CDT codes.
*** SKILLS/ABILITIES:
**** Bilingual skills preferred (english/spanish)
* Computer skills required
* Working knowledge of insurance verification processes
* Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.
** EEO & Accommodation Statement:
** Neighbor Health is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process…