Senior Product Designer - WorkHero

Base Pay Range

$/yr - $/yr

Work Hero is building the AI-powered back office for the skilled trades, starting with the HVAC industry. Our platform combines agentic AI with human‑in‑the‑loop operations to autonomously handle back‑office workflows for small HVAC contractors—from invoicing and permits to price books and warranty registration. Instead of forcing contractors to learn new tools, our AI agents do the work end‑to‑end while account managers provide oversight.

The result: real work gets done autonomously, helping contractors grow profitable, resilient businesses and accelerating heat pump adoption nationwide.

We’re hiring a Senior Product Designer to shape the future of our AI-powered back‑office platform. You’ll work directly with the founders to understand our customers deeply, design beautiful and intuitive experiences, and bring our product vision to life. This foundational role covers end‑to‑end design across our contractor‑facing app, internal tools, and workflow automation systems, and it offers a clear path to design leadership as we scale.

• Own the end‑to‑end design process—from research and problem definition through high‑fidelity designs, prototyping, and iterative refinement based on user feedback.
• Spend significant time with end‑users (over 30% of your week) conducting research with contractors and office managers, observing workflows, and deeply understanding the problems we’re solving.
• Design across our product surface area—creating intuitive experiences for the contractor‑facing mobile app, internal tools, and AI‑enabled workflow automation systems.
• Shape product strategy and vision by partnering with the CEO and CTO to define what we build, why it matters, and how we prioritize—all with a user‑centered perspective.
• Think through AI‑enabled workflows, designing how AI agents and human expertise work together seamlessly to make automation feel reliable and trustworthy for non‑technical users.
• Establish design foundations—building design systems, interaction patterns, and quality standards that enable us to ship consistently great experiences as we grow.

• 5+ years of product design experience with a strong portfolio demonstrating end‑to‑end design work from research through shipped products.
• Expertise in modern design tools (Figma, etc.) and ability to create high‑fidelity designs, prototypes, and design systems.
• Strong customer research and user understanding skills—you can listen, observe, synthesize insights, and translate them into elegant design solutions.
• Product thinking and strategic sensibility—you understand business goals and how design decisions impact the broader product and company.
• Demonstrated curiosity about AI—you’ve experimented with building AI‑powered tools and understand how they’re changing product experiences.
• Comfort designing for complexity—you can take messy, multi‑step workflows and make them feel simple and intuitive.
• Excellent communication and collaboration skills—you can articulate design decisions clearly and work effectively with founders, engineers, and operations teams.
• Comfort with ambiguity and early‑stage environments—you thrive when there’s no playbook and you need to figure things out.

• Experience designing for small business owners, field technicians, or blue‑collar workers.
• Knowledge of HVAC or similar home service industries.
• Experience shipping AI‑powered features or agent‑based products.
• Experience with mobile app design (iOS/Android).
• Previous startup experience, especially at early stage (pre‑Series A).

• Shape the future of a high‑growth, venture‑backed company as a core member of the leadership team.
• Be at the forefront of Human‑AI systems, building transformative tech at scale.
• Build tech that makes life easier for thousands of small business owners.
• Competitive salary, meaningful equity, and full benefits.
• Flexible, hybrid work environment.
• A mission‑driven team that values impact and integrity.

We are committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and experiences.