Associate Wayfinding Designer

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Associate Wayfinding Designer will provide design support for the MBTA Wayfinding Program. The focus of this program is the implementation of a user-friendly and ADA-compliant navigation system throughout the MBTA, supporting the broader mission of the Customer Experience and System-Wide Accessibility Departments to create safe, dependable, and inclusive public transportation. Under the direction of the Manager of Graphics & Wayfinding and Senior Wayfinding Designers, the Associate Wayfinding Designer will carry out environmental graphic design standards, permanent and temporary station signage, and related tasks in compliance with the requirements of the Boston Center for Independent Living Lawsuit Settlement.

• Using proprietary sign design software, produce working sign files, final graphic artwork, and modify sign schedules, under the direction of senior Wayfinding Designers and Manager of Graphics & Wayfinding.
• Assist senior Wayfinding Designers and Managers of Graphics & Wayfinding with their work with consultants on station way finding plans and drawings to create signage contract drawings.
• Maintain organized, accurate, and updated graphic and architectural files for the purpose of consistent archival referencing and final production.
• Assist with reviewing design contract drawings at each submittal stage.
• Assist with reviewing RFIs, construction documents, shop drawings, and sign samples to help ensure signage is correctly executed and implemented.
• Assist with ongoing projects in the design and construction phases, as needed.
• Review transit maps for accuracy and consistency.
• Organize and maintain the office sign sample library.
• Assist with research on sign materials and specifications.
• Attend site visits to assist with reviewing and documenting existing conditions and paths of travel.
• Assist with construction phase site visits to review signage implementation conformance and compile punch lists.
• Photo-document way finding signage at MBTA stations as needed.
• Stay current with architectural, environmental, and graphic design technology and trends.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
• Perform related duties and projects as assigned.

• Bachelor's degree from an accredited institution in architecture, environmental graphics, graphic design, or related field.
• Minimum of two (2) years of demonstrated experience in the architectural field (Internship or Coop Experience Accepted).
• Experience with reviewing construction documents and shop drawings.
• Demonstrated experience providing technical graphic production and architectural support throughout the design and production process.
• Proficient in industry-related software including Adobe Illustrator, InDesign, Photoshop, AutoCAD, and Microsoft 365.
• Strong technical production, research, analytical, coordination, and communication skills.
• Strong time management and organizational skills with a proven ability to meet deadlines in a scheduled and methodical manner.
• Excellent and effective customer service, communication, and conflict resolution skills.

• Previous Architecture or Wayfinding experience
• Experience in transit or multi-disciplined infrastructure programs.

• A High School Diploma or GED with an additional five (5) years of directly related experience substitutes for the Bachelor’s degree requirement.
• An Associate’s degree from an accredited institution in a related field, plus an additional three (3) years of directly related experience, substitutes for the Bachelor’s degree requirement.
• A master’s degree…