Program Coordinator, Executive Education

Job Information

Title: Program Coordinator, Executive Education

School/Unit: Harvard Business School

Department: Executive Education

Job Function: General Administration

Location: Boston

Job Type: Full-time

Salary Grade: 053

FLSA Status: Non-exempt

Union: 55 - Hvd Union Cler & Tech Workers

Term Appointment: No

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard Business School Executive Education brings together senior executives from the world's most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS's world‑class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks.

Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in‑person, virtual, and blended (combining both in‑person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources;

enrollment and admissions; and finance.

The Program Coordinator works alongside another Program Coordinator and Program Manager to make up an Executive Education Program Delivery team. The Program Coordinator is responsible for pre‑planning through the delivery of Executive Education programs, coordinating all logistics, both on‑site and virtual delivery, facilitation of remote sessions, and day‑to‑day operations for the team's assigned portfolio of programs.

• Build trust and collaboration by being present on‑site and engaging directly with colleagues and various constituents.
• Work closely with faculty to confirm session details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session.
• Be the primary contact for faculty and participants for all pre, during, and post‑program related support.
• Work closely with other HBS support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support.
• Coordinate and administer program schedules for domestic and international programs.
• Build and maintain participant websites for each program.
• Coordinate experiential learning exercises and team‑building activities.
• Maintain records to document faculty material, participant feedback, schedules, vendors, and evaluations associated with program delivery.
• Coordinate program logistics for on‑campus programs, to include meals, housing, and special events, both on campus and at local venues.
• Coordinate and host online sessions to include sharing documents and videos, administering polls, coordinating breakout rooms, monitoring attendance, and facilitating communication with faculty, participants, and the technology team, delivered primarily via Zoom or the HBS Online Classroom.
• Use Salesforce to track and manage participant enrollment and cancellations, and other program‑related data.
• Coordinate, process, and track program purchases and other expenses.
• Staff the program office when programs are in session.
• Facilitate online Zoom sessions. Coordinate online live sessions, working closely with the HBS Live Online Classroom team.
• Collaborate with other Exec Ed teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.
• Support the larger program delivery team in "all hands‑on‑deck" activities, including program assignments and coverage across teams.
• Support other projects, department‑wide initiatives, and other responsibilities at the discretion of the…