USER Services Assistant, University Libraries

USER SERVICES ASSISTANT, University Libraries

Join to apply for the USER SERVICES ASSISTANT, University Libraries role at Boston University.

Position Type: Full‑Time / Regular

Job Location: Boston, MA, United States

Expected Hiring Range: $20.00 - $24.00 per hour (salary based on qualifications)

Salary Grade: Grade 23

• Mugar Memorial Library (Closing) – Eligible for shift differential
• Academic year schedule:
  Sunday-Thursday 6:15 PM – 2:15 AM (Mugar Library)
• Summer schedule:
  Sunday-Thursday 3:15 PM – 11:15 PM (Mugar Library)

• Interact with faculty, students, and other patrons concerning circulation functions, including loans, reserve items, resource discovery, fines, missing items, and interlibrary loan or digitization requests.
• Answer questions about access to materials, demonstrate how to find library resources such as journal articles, and refer patrons to appropriate librarians for deeper research support.
• Complete activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting and delivering library materials, and identifying opportunities for service improvements. Process materials for stacks or reserves and resolve errors in collaboration with staff.
• Assist in the supervision and training of student employees, guiding them, assigning work, and providing support.
• Assist with special projects such as stacks maintenance, storage retrieval, shelf‑reading, lost/missing item resolution, delivery of mail within the branch, and tracking of statistics.

• Bachelor’s degree
• 1–3 years of relevant experience

The BU Libraries are a learning organization that supports librarians, archivists, and information specialists, working collaboratively to assist research and exploration.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.