Internship, Apprenticeship and Career; .A.C) Navigator; Career Development Counselor

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The I.A.C. Navigator provides direct, participant-facing case management for students in the College's earn-and-learn (DOL and WIOA designation for apprenticeship) programs (e.g. sponsored, pre-apprenticeship, registered, or unregistered), ensuring participants have the coordination and support needed to complete their program, regardless of which specific program they are in. This is a case-management and coordination role. It does not include employer relationship ownership or supervisory authority, each of which sits with the Assistant Director of Apprenticeship.

Program strategy sits with the Director/Senior Director, with the Assistant Director contributing; the Navigator does not own or contribute to strategy setting. Compliance assurance and budget/grant management sit specifically with the Director/Senior Director, per the Senior Director, Internships, Apprenticeships & Careers job description.

Responsibilities:

Case management (primary function)

• Conduct regular check-ins with assigned apprentices and document contact in the system of record (currently TargetX, Colleague or Self-Service) at the time of contact, not reconstructed afterward. Undocumented contact is not counted as a completed check-in.
• Identify and help resolve barriers to completion (transportation, childcare, academic difficulty, financial hardship) by referring through facilitation of apprentices to existing college resources (Single Stop, Tutoring, Financial Aid).

Onboarding, Registration & Records

• Coordinate apprentices through the Start Now and registration process; flag scheduling conflicts to the Assistant Director.
• Assist apprentices with onboarding paperwork, including flagging when a FERPA release has not been completed. Understanding BHCC terminology and tools Fresh Start, S.A.P and Early Intervention tools in order to facilitate support to the correct area for appropriate student direction.
• Add Registrar-issued cohort codes (e.g., MGB
  26AP
  ) to the student's TargetX file once received from the Assistant Director, so cohort grouping is identifiable.

Employer Coordination (as directed by the Assistant Director)

• May communicate with the employer for reporting and check-in purposes when directed by the Assistant Director (e.g., relaying apprentice status updates). This is not a standing duty performed at the Navigator's own discretion, and the focus remains on the apprentice, not the employer partner relationship. Does not initiate or negotiate employer relationships.
• Collect and relay employer-reported OJT hours or progress updates to the Assistant Director; flag discrepancies.
• Provide case-level input (cohort progress, barriers, upcoming milestones) to support the Assistant Director's recurring employer partner meetings and status reports. Does not lead these meetings or produce the final reports independently.
• Attend outreach, orientation, or onboarding events where assigned apprentices are present (employer-hosted open sessions, apprenticeship open houses, new student convocation, and similar); may deliver an introductory or orientation session directly to apprentices, virtually or in person.
• Screen applicants against posted program criteria and submit a written recommendation. The recommendation is advisory; eligibility and admission decisions are made by…