Senior Program Operations Manager

## Senior Program Operations Manager Apply:
Boston, MA (Main Campus):
Full time:
Posted Today:
R142982
** About the Opportunity**##
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* Job Summary:

** The Senior Program Operations Manager plays a key role in ensuring the efficient planning, implementation, and management of operational processes within the online learning unit. Possessing strong operational, technical, and interpersonal skills this role focuses on streamlining workflows, supporting program launches, student tracking, and collaborating with cross-functional teams to deliver high-quality online learning experiences. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates a commitment to excellence in higher education.##

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** Key Accountabilities & Responsibilities:
** Program Operations Management:
* Oversee the end-to-end operational processes for online learning programs, including year-long class schedules and semester task tracking.
* Lead semesterly ready to launch initiatives in collaboration with Program & Relationship Managers flagging enrollment or course build issues.
* Work with Program and Relationship Managers to track and ensure timely processing of faculty contracts for development projects, and teaching.
* Process student matriculation each term including tracking materials and conducting student outreach.
* Monitor key performance indicators (KPIs) related to program operations and provide regular reports to leadership
* Manage students lists for student events, welcome packets, Mail Chimp, advising etc.
* Review and flag issues with student records, including student attributes, modality, scholarships, or course registration.
* Develop and document standard operating procedures (SOPs) and program handbooks/manuals to ensure consistency and efficiency across all programs.
* Oversee semesterly data clean up process to ensure most accurate student lists.  This includes inactivating learners with the Registrar Learner Experience Support:
* Monitor and improve operational touchpoints to ensure learner satisfaction and retention.
* Act as team lead on Navigate 360, Stellic, and Help Scout initiatives.
* Support non-credit course delivery by setting up Canvas announcements and provide student inbox support as needed.
* Support for-credit course delivery by creating synchronous sessions via Teams/Zoom and maintaining attendance data.
* Creating course pack links for for-credit courses.
* Creating and adding Panopto playlists for for-credit courses Collaboration and Stakeholder Management:
* Identify opportunities to streamline workflows, enhance systems, and improve the scalability of program operations.
* Stay informed of emerging trends, technologies, and best practices in online learning operations.
* Collaborate with external vendors or partners to support technology implementation, course production, or learner engagement initiatives.
* Lead or support process improvement initiatives to align operations with strategic goals.  Other projects and responsibilities as needed
* Contribute to positive team culture and collaborate effectively with program team, learning design team, and business partners.
* Take feedback from team members and clients and find the best ways to address concerns and provide new solutions.
* Act as a team player and pitch-in wherever help is needed, including supporting management of program projects, communication across teams, and mentoring others as needed.## ##
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* Qualifications:

*** Bachelor’s degree in education, business administration, or a related field required. Master’s degree preferred.
* Minimum 3-5 years of experience in operations management, preferably in higher education or online learning.
* Proven success managing complex projects and…