Assistant Program Manager; Residential

Level: Experienced,

Job Location:

Jamaica Plain Campus - JAMAICA PLAIN, MA 02130, Position Type:
Full Time, Salary Range: $22.50 - $22.50 Hourly, The Assistant Program Manager (APM) will support the Italian Home for Children Residential Programs in creating and fostering an environment that is safe, therapeutic, highly-structured, nurturing, supportive and positive for all children, families, staff and community resources. The Assistant Program Manager supports direct care staff in ensuring they and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities as well as a stable, consistent, safe, and structured living environment.

Assistant Program Managers will work a combination of in ratio and out of ratio hours each week, and will focus on modeling leadership and supporting the growth of a program that seeks to embrace and empower the children served every day.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform tasks other than those specifically presented in this description.

• Support a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and biweekly supervision to Residential Counselors
• Support the Director in coordinating programmatic logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
• Actively collaborate with clinicians and/or multidisciplinary team to ensure therapeutic environment
• Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs
• Support residential counselors in planning and executing daily routine, schedule, and activities for assigned dorm; ensure daily schedules are adhered to and that direct care staff are actively engaging with children
• Assist in the coordination of intakes and discharges
• Work a combination of in ratio and out of ratio time each week, providing care and support to all children served, modeling proper engagement, shift structure and behavior support for direct care staff.
• Assist the Program Manager or Director in providing annual trainings required by licensing and regulatory bodies; collect/submit documents related including training participation/attendance logs
• Participate in treatment and behavioral management plans for individual clients
• Provide behavior management and crisis intervention techniques in full alignment with Therapeutic Crisis Intervention (TCI)
• Interface with collaterals and families, providing excellent customer service and creating a welcoming environment
• Care for program facilities by ensuring that program spaces areclean and organized and that all equipment is functioning properly
• Support the Program Manager in ensuring all spaces support the therapeutic purpose of programming and advocate for the needs of clients and staff with respect to all physical plant assets

• Provide support to staff and children in debriefing any serious behavioral incidents or restraints
• Act as a shift leader, modeling the responsibilities related to cleanliness of dorm, therapeutic environment, safety, supervision of the children, and constant communication for Behavior Technicians
• Oversee and ensure staff completion of comprehensive and accurate required documentation such as logs, incidents, meal reports, and discharge…