Boiler Service Engineer

Job Description Summary

As a Field Service Engineer, you’ll perform preventative maintenance, installations, troubleshooting, and repairs on our customers’ steam power boilers and associated equipment. It’s a role that will see you going out on the road to visit customers on site, resolving any issues and providing the exceptional service that will ensure optimal customer satisfaction. It’s vital work – your expertise will be invaluable when it comes to making sure our customer’s power plants perform at their best capability.

In this role your focus will be on steam boilers and auxiliary equipment and environmental control systems. You will service our clients primarily in the US and Canada.

• Field service assignments involve adapting to varying conditions at customer facilities while operating within estimated resources and ensuring quality.

• Decisive actions involving complex technical matters to eliminate or minimize adverse impact, ensure quality and operate within budget.

• Strong communication skills, keeping management and other employees involved with work activities.

• Ability to work in a team, receiving and incorporating feedback from a variety of sources into customer support and reporting.

• Ability to adjust to revised priorities and unforeseen problems at customer facilities while meeting tight schedules.

• Involves considerable travel and/or temporarily residing at customer sites. Expected to be on call and available.

• Attention to detail is critical as errors typically result in significant loss of time and rework, inefficient use of resources, and adversely affect customer relations.

• Work independently to provide advice and guidance on the commissioning, operation, maintenance, efficiency, and reliability of fossil fired steam generator equipment and systems.

• Time management skills are necessary to prioritize multiple tasks and balance administrative requirements with customer support.

• Must have strong technical writing skills with the ability to describe complex issues concisely, developing recommendations for customers based on findings and guidance from company resources.

• Resilience to work in a demanding role with extensive travel and an uncertain schedule.

• Self-Starter, motivated and willing to take on challenging assignments in industrial environments possibly in remote areas or international locations.

• Act as the Company's representative in resolving and reporting on complex technical and logistics problems while maintaining good customer relations and protecting the interest of GE Steam Power, Inc.

• Possesses a skill set and ability to interface with customers that establishes value and results in billable time meeting financial metrics.

• Learn and demonstrate a technical competency in maintenance and operations of equipment including boilers, pulverizers, and auxiliary components.

• Activities include conducting and managing inspections, performance testing, projects, and writing detailed reports; maintenance and operations consultation.

• Provide and carry out the engineering site assignment as given by the Area Service Manager.

• Ensure Technical Services team meets customers’ expectations and maintains positive reputation as a reliable industry resource.

• Develop new Service Engineer technical capabilities, maintaining Technical Services expertise and competencies.

• Bachelor's Degree in Engineering or Associate's Degree in Power Plant Technology or related field experience up to 5 years maintaining and servicing steam generating equipment.

• Must be authorized to live and work in the U.S.
• Ability to travel 75-80% – Requires travel (air & ground) with short notice.

• Hands‑on, mechanical aptitude.
• Ability to work with people.
• Excellent written and verbal communication skills, as well as interpersonal skills.
• Climbing, balancing, stooping/crouching, kneeling, crawling, reaching, standing, walking, pushing & pulling, lifting up to 50 lbs, grasping, repetitive motion, confined spaces (able to fit through a hole 18” in diameter), close visual acuity, the ability to work both inside and outside in varying…