Engineering Manager, Flow Insights & Management

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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Location:

Boston Hybrid (3 days/week in office)

The Flows Insights & Management team is building the foundation for how Klaviyo customers create, manage, and configure their Klaviyo-powered automations. This team also owns the reporting experiences that allow our customers to understand the performance and impact of their Flows. By joining the Flows I&M team, you will have the opportunity to have a direct impact on over 170,000 brands that use Klaviyo every day to engage with their customers.

As the Engineering Manager for the Flows Insights & Management team, you will lead a group of fullstack engineers and collaborate with other engineering teams to build and evolve Klaviyo’s Flows product as our customer’s needs evolve.

You will be responsible for guiding execution on major new Flows features, including additional sending channels, intelligent personalizations, technical evolution, and scalability. This role blends technical leadership, architectural direction, and people management.

As the Engineering Manager of one of our flagship products, this role requires excellent communication and collaboration skills. You will work closely with product managers, product designers, support, and many other engineering teams to extend and drive evolution of the Flows product.

• Lead a team of engineers delivering fullstack, customer‑facing features used across Klaviyo’s Flows product offering
• Set technical direction for multi‑channel Flows (e.g., email, SMS, push), including intelligent personalization and future channel expansion
• Own end‑to‑end execution: scope initiatives, break down work, align dependencies, and deliver high‑quality releases on predictable timelines
• Drive architectural decisions that prioritize scalability, reliability, and maintainability across services, data models, and shared component systems
• Partner closely with Product and Design to translate vision into intuitive, performant user experiences
• Grow and mentor engineers, fostering a high‑performance and inclusive team culture
• Collaborate across Klaviyo to align roadmaps and ship cohesive, customer‑delighting solutions
• Contribute hands‑on via design docs, code reviews, and technical spikes to de‑risk complex bets and model engineering excellence

• 8+ years of software engineering experience with strong frontend and backend skills
• 5+ years of engineering management experience, ideally managing fullstack teams.
• Familiarity with frontend technologies like React, Type Script, and state management tools such as Redux
• Comfortable contributing to backend systems using Python and Django, FastAPI (or equivalent)
• Skilled in system design, reusable component architecture, and scalable frontend platforms
• Familiarity with Dev Ops tooling, cloud infrastructure (AWS), Terraform, etc.
• Proven track record delivering complex features in fast‑paced, product‑led environments
• Clear communicator, collaborative leader, and committed to continuous team improvement
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

• React, Type Script, Redux
• Python, Django, FastAPI
• MySQL, Redis, Rabbit
  
  MQ, Pulsar
• Graph
  
  QL, RESTful APIs
• AWS, Terraform, Kubernetes

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