Senior Associate, Client Service

The Senior Associate, Client Service located in Boston will support and work closely with senior members of the Client Service Team in coordinating the portfolio operations for a range of clients. Primary responsibilities will center on the implementation of client investment strategies (execution), assisting with portfolio reporting/invoicing, and providing exception support to the Investment Team.

The candidate will be an integral member of the global Operations team and will report directly to a manager on the Client Service Team. The role has a wide-ranging responsibility and involves working with the Operations and Investment teams across all offices. The candidate should be hardworking and must be able to interact with colleagues and third parties, prioritizing and completing multiple tasks and meeting key investment and reporting deadlines.

Additionally, over time this role may develop into a client facing position and thus a strong candidate will be comfortable interacting with clients in a professional manner.

The company has a “small business” atmosphere and attitude. The successful applicant should be ready for wide-ranging responsibilities in multiple areas and will be expected to be flexible and willing to do whatever it takes to contribute to the firm’s continued success.

• Support the Client Service Managers and Investment Teams responsible for managing client relationships
• Draft client correspondence for review and send out (e.g. client requests, capital calls, statements)
• Monitor client cash and securities accounts by closely managing relationships with external stakeholders (e.g. custodians, trustees, other third-parties)
• Maintain the Client Relationship Management (CRM) system and update documentation records, specifically around AML/KYC
• Prioritize and complete a range of client requests by collaborating effectively across internal teams

• Grasp a detailed understanding of alternative investment products, with specific attention paid to the terms of the funds (e.g. fee classes, minimums, fund notice periods, gates, lock up periods)
• Collaborate closely with the Investment Team and other internal stakeholders around execution plans
• Prepare and review accurate trade instructions and documentation for alternative investment execution, wire transfers, and cash management (e.g. subscription/redemption documents)
• Coordinate execution of client brokerage transactions and cash funding obligations (e.g. capital calls)
• Liaise directly with custodians and fund administrators to process investment instructions and resolve queries to ensure trades are placed and settled in a timely manner
• Ensure all transactions are recorded and tracked accurately using in-house systems
• Review client monthly “flash” reports, quarterly performance statements, and invoices for accuracy
• Support the Investment Team by updating client balance sheets, client presentations, meeting materials and other client correspondence
• Provide support to clients and their stakeholders on audit and tax processes

• Assist in identifying and implementing client service process improvements initiatives
• Develop a deep understanding of processes and middle and back-office portfolio management systems
• Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team
• Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

Key responsibilities will be regularly assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed.

Additional responsibilities include:

• Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team
• Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

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