Senior Associate, Lending Administration

Senior Associate, Loan Administration

Position

Reports to:

Senior Director, Loan Servicing

Department: Loan Servicing

Location: US-based remote, preference for commutable distance to NFF offices (Boston, New York, Philadelphia, Oakland, Los Angeles)

Salary Range: $80,600 - $87,100

Nonprofit Finance Fund® (NFF®) is a nonprofit lender, consultant, and advocate. For more than 40 years, we’ve helped organizations access the money and resources they need to realize their communities’ aspirations. Alongside others, we’re working to build community wealth and well‑being and put affordable housing, essential services, quality jobs, and excellent education within reach of more people. At NFF, we envision a world of shared prosperity, where communities have the capital, community assets, knowledge, and agency to thrive.

Learn more about our work to achieve our vision through our Theory of Change and Values.

The Senior Associate, Loan Administration is a key contributor to the accurate servicing and administration of NFF’s loan portfolio. Sitting across Loan Servicing and Portfolio Management, this role maintains complete and compliant loan files, tracks collateral and insurance requirements, ensures accurate data in NFF’s systems, and supports timely responses to borrower requests. The Senior Associate works collaboratively with Underwriting, Portfolio Management, Finance, and Legal to ensure smooth onboarding, reliable reporting, and high‑quality servicing support.

This position requires strong time management, organizational skills, attention to detail, consistency in data management, excellent customer service skills, and the ability to manage multiple tasks in a deadline‑driven environment.

As a remote‑first organization, the role expects all staff to be available from 9:00 am to 5:00 pm local time, with occasional travel (5%) required.

• Identify insurance and collateral requirements from executed loan documents.
• Record policy details, renewal dates, and coverage requirements in TEA/Salesforce.
• Monitor expirations and request updated policies or certificates before renewal deadlines.
• Validate submitted insurance documents for required coverages, endorsements, and loss payee language.
• Maintain up‑to‑date collateral and insurance records for audits and portfolio reviews.

• File and index borrower documents in accordance with NFF’s electronic filing standards.
• Perform periodic file completeness checks to confirm all required loan, collateral, and compliance documents are present.
• Upload documents using correct naming conventions and version control.
• Prepare organized loan file packets for internal and external audits.

• Extract key loan terms (rate, amortization, covenants, collateral conditions, guarantors, reporting requirements) from executed agreements.
• Enter and update borrower and loan data in TEA, Salesforce, and related systems with a 100% accuracy expectation.
• Reconcile system fields to executed documents and resolve discrepancies promptly.
• Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items.

• Serve as a collaborative point of contact for general borrower questions, providing clear information on documentation needs, reporting expectations, and next steps in their workflow.
• Collect required documents and route complex items—such as modifications or disbursement requests—to the appropriate team member with complete supporting details.
• Track the status of open requests across teams, follow up as needed, and ensure items move through the workflow to resolution.

• Partner with Portfolio Management on the collection of loan compliance documents.
• Support the engagement with external vendors for financial spreads, credit reporting, etc.
• Partner with Portfolio Management and Finance to resolve data issues affecting billing, posting, or reporting.
• Assist with implementation of improved procedures, filing structures, and…